White Label Overview & FAQ White Label Overview & FAQ

White Label Overview & FAQ

Flowcode Support Flowcode Support

White Label Custom Domains

You asked, and we answered. One of our most requested features is now LIVE. We are proud to introduce white label custom domains!

Having control over the web domains that your audience is engaging in is extremely important. We hear that from creators and brands like you daily about this!

As it stands, there are two primary domains that your scanners currently see:

  1. Flowcode redirect domain — when you scan a code on your camera, you'll see a Flowcode URL. 
  2. Flowpage domain — the URL that people see when they visit a brand's Flowpage

What's New: 

  1. Bring your own domain to the party! With Pro+ or above, you can set up your domain as the redirect link when your Flowcode is scanned or for your Flowpage domain.
  2. Domains can be shared across an org, teams, or any individuals within an organization once it's configured.

Breaking Down the Value of Custom Domains

What can white label domains do for your brand? While the update may not seem like a big one, there can be some big positive consequences.

Screen_Shot_2022-09-27_at_2.33.24_PM.png

Bring and build your brand

Your brand is everything. And with white labeling, your Flowcodes and Flowpages will be fully aligned with your brand. Use your personal domain and apply them to your Flowcode scan redirects and Flowpage domains. This will increase your brand's visibility and build trust for any people scanning your codes or visiting your pages.

Offer consumer friendly experiences

When someone scans your Flowcode or visits your Flowpage they will instantly recognize your brand's domain rather than seeing a third-party URL, which can be distracting or confusing. People trust your brand, so your domain should be what your audience is engaging with when they interact with you.

Screen_Shot_2022-09-27_at_2.33.13_PM.png

Drive better results

White labeling directly increases your marketing ROI. With better brand visibility and increased consumer engagement, your offline marketing campaigns will have improved results!

Screen_Shot_2022-09-27_at_2.38.02_PM.png

Ready to white label your domains?

It's time to get started! Head to our plans page to upgrade to Flowcode Pro or click the button below.

View Plans

 

FAQs 

What are White Label Custom Domains?

Within the Flowcode ecosystem, there are two primary domain touchpoints specifically: the Flowcode redirect domain, which consumers see on their native camera app after scanning a code, and the Flowpage domain, which consumers see when visiting a brand’s Flowpage. White Label Custom Domains allows both of those domain touchpoints to use a domain owned by the creator or organization. For example, Pepsi can connect their own domain own domain and set up a Flowcode redirect subdomain like qr.pepsi.com and a Flowpage redirect subdomain like page.pepsi.com. 

 

Is there a limit to the number of custom domains that I connect for use with my Flowcodes and Flowpages? 

Yes, Pro Plus can connect 1 domain, and Enterprise can connect as many domains as they want – there is no limit for Enterprise organizations.

Is there a limit to the number of subdomains that I can set up for use with my Flowcodes and Flowpages?

Yes, for each custom domain that you connect, you will be able to set up a maximum of 1 subdomain for Flowcode redirects and 1 subdomain for Flowpage URLs, respectively. However, you can create as many codes or as many pages as you want for a given subdomain – as long as its within the limits of your plan type. For example, if you connect pepsi.com as a custom domain then you can set up qr.pepsi.com and page.pepsi.com as subdomains 

What is the difference between a custom subdomain and a co-branded subdomain? 

A custom subdomain is a subdomain that you set up from a domain you own that you connected, for example, qr.pepsi.com. A co-branded subdomain is a subdomain that you set up from a Flowcode domain (i.e. flow2.it) like business.flow2.it. A custom subdomain allows for full branding and Whitelabeling of the consumer experience when scanning a Flowcode or visiting a Flowpage, whereas co-branded subdomains still retain an element of Flowcode branding. 

Who has access to the different functionalities of our White Label feature set?

Customization Option - Granularity

Free

Pro

Pro Plus

 

Enterprise

Custom Domains - Flowcode Redirect

No

No

1 Total

 

Unlimited

Custom Domains - Flowpage URL

No

No

1 Total

 

Unlimited

Flowcode - Remove Branding from Eye

No

No

Yes

 

Yes

Flowpage - Remove Footer Branding

No

No

Yes

 

Yes

Can anyone within an organization connect a custom domain and set up subdomains?

No, only admins in an organization or admins on a team in an organization can connect a custom domain and set up subdomains for Enterprise. For Pro Plus, this does not apply as the individual user can connect a custom domain and set up a subdomain since they are not a part of an organization. 

Within my org, can I share subdomains that I set up from my connected domains? 

Yes, if you are Enterprise, you can share subdomains that you set up with your entire organization, specific teams and individuals just like you can do with codes and pages. One difference is that domains are owned by an organization – not an individual – and all admins within an organization equally share ownership of connected domains and the subdomains set up from them. 

Can I delete a domain that I’ve connected and set up subdomains from? 

Yes, you can delete a domain that you’ve connected to. In order to delete a domain, you must first delete any subdomains that you set up from it. After you delete a domain, it will remain visible on the Domains management page along with the deleted subdomains that had been set up from it.

If I delete a subdomain or domain, what happens to the Flowcodes or Flowpages that were associated with it?  

When you delete a subdomain, any Flowcodes or Flowpages that were using that subdomain will also be deleted. This is a precautionary measure we take to avoid continued use of codes or pages that do not have a properly configured subdomain set up. If you restore a deleted subdomain, the codes or pages associated with it will also be restored. Since the codes or pages that were deleted were using a domain that is not owned by Flowcode, people who scan one of those deleted Flowcodes or visit one of those deleted Flowpages will not see our standard code deleted messaging and would instead likely see a 404 or whatever experience the domain owned by you is now routing traffic to. 

Can I edit a Flowcode I’ve already created to use a new subdomain that I’ve set up as its redirect?

Yes, you can update the redirect subdomain for an existing Flowcode to use a different subdomain, however, if this code has already been downloaded and/or printed, you will need to re-download and/or re-print it. Changing the redirect for a Flowcode causes the encoding of its data pattern to change as well and therefore the code must be re-downloaded and/or re-reprinted when this happens, otherwise those previously downloaded or printed instances of it will continue to go through the old redirect.

Can I edit a Flowpage I’ve already created to use a new subdomain that I’ve set up?

Yes, you can update an existing Flowpage to use a new subdomain you’ve set up, however, if you’ve already shared a link to the Flowpage on social media or somewhere else it can be accessed then you will need to republish the link since the old link will not automatically redirect to the new one.  has already been downloaded and/or printed, you will need to re-download and/or re-print it. Changing the redirect for a Flowcode causes the encoding of its data pattern to change as well and therefore the code must be re-downloaded and/or re-reprinted when this happens, otherwise those previously downloaded or printed instances of it will continue to go through the old redirect.

Is there a limit to the number of characters that the subdomains I set up can be? 

Yes, there is a limit of 255 characters including https://. In the rare case that your subdomain exceeds this length you can reach out to support@flowcode.com or your Client Success Manager and our team will work with you to help you get set up. For-cobranded subdomains, there is a limit of 7 characters for the subdomain you can create. 

How do I connect a domain? 

  1. Navigate to the Domains management page 
  2. Click Add Domain
  3. Click “Use a domain I already own” on the next page
  4. Click “Connect” on the next page
  5. Enter your domain into the input field
  6. Click Confirm
  7. You’re now ready to set up your custom subdomains

How do I set up a custom subdomain? 

  1. Click “Set up” on the card for your domain on the Domain Management page
  2. On the form, enter the subdomain name for your Flowcode redirect subdomain
  3. On the form, enter the subdomain name for your Flowpage subdomain
  4. Click “Save”
  5. Confirm the subdomain names that you’ve entered on the modal that appears
  6. Click on the subdomain you would like to configure first
  7. Add the Host and Value records shown to your DNS configuration
  8. Once, those records have been added, click “Check Verification”
  9. If the records have been properly added to your DNS configuration, you will see a green check mark and a “Verified” status. If the records have not been properly added to your DNS configuration, you will see a green check mark and an “Unverified” status. 
  10. If you see a “Verified” status

How do I use a custom or co-branded subdomain when creating a Flowcode? 

  1. Click Create on the side navigation and select Flowcode
  2. Enter the scan destination 
  3. Scroll down to the subdomain dropdown menu
  4. Select the subdomain you want to use

How do I use a custom or co-branded subdomain when editing a Flowcode? 

  1. Click into a Flowcode from your My Flowcodes page
  2. In the “Edit Code Details” drawer, scroll down to the subdomain dropdown menu
  3. Select the subdomain you want to update the code to use
  4. Confirm that you want to change the subdomain and understand that any instances of this code that have been downloaded and/or printed will need to be re-downloaded and re-printed. 

How do I use a custom or co-branded subdomain when creating a Flowpage? 

  1. Click Create and select Flowpage
  2. Choose the subdomain you want to use and enter the slug for your Flowpage
  3. Click “Create”

How do I use the customization options when editing a Flowpage? 

  1. Click into a Flowpage from your My Flowcodes page
  2. Click into the Settings tab
  3. Click the subdomain dropdown menu and select the subdomain you want to use
  4. Confirm that you want to update the subdomain for this Flowpage

How do I delete a domain? 

  1. Click the three dots on the right hand side of the domain card next to the domain
  2. Click “Delete”
  3. Confirm that you want to delete the subdomain on the modal that appears. NOTE: All custom subdomains that you set up from this domain must be deleted before the domain can be deleted. 

How do I restore a domain? 

  1. Click the “Restore” CTA for a domain that is in an “Action Required” state
  2. Confirm that you want to restore the domain on the modal that appears

How do I restore a subdomain? 

  1. Click the “Restore” CTA for a subdomain that is in an “Action Required” state
  2. Confirm that you want to restore the subdomain
  3. If there were Flowcodes or Flowpages that were using this subdomain, they will also be restored

How do I delete a subdomain? 

  1. Click the three dots on the right hand side of the domain card next to the subdomain
  2. Click “Delete” 
  3. Confirm that you want to delete the subdomain on the modal that appears. NOTE: any Flowcodes or Flowpages using this subdomain will also be deleted. If you restore the subdomain, those Flowcodes and Flowpages will be restored. 

How do I delete a domain? 

  1. Click the three dots on the right hand side of the domain card next to the domain
  2. Click “Delete”
  3. Confirm that you want to delete the subdomain. NOTE: All custom subdomains that you set up from this domain must be deleted before the domain can be deleted.

 

 

Add comment

Please sign in to leave a comment.