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Why isn't my Custom Domain working?
Why isn't my Custom Domain working?
Corinne avatar
Written by Corinne
Updated over a week ago

So you've started setting up a Custom Domain, but can't connect it to your codes or pages. Don't worry, we'll walk you through what might be causing this and how you can address it!

Once in your Domains Dashboard, you may see that your Custom Domain is in an Action Required state. This will be marked by a yellow triangle with a white exclamation mark in the middle.

This means the domain is not fully set up yet. To continue, click the green Set up on the righthand side.

You'll then be prompted to create both a Flowcode and Flowpage subdomain. These are necessary for the redirects. We recommend using these simple subdomains:

  • Flowcode: qr

  • Flowpage: page

Note: subdomains cannot be changed after you've created them, so make sure you have approval before you save.

Once you've input the Flowcode and Flowpage subdomains, click Save. You'll be asked to Confirm that those are the subdomains before they're saved.

After creating the subdomains, you'll see that those are both now in an Action Required state. Again, this will be marked by a yellow triangle with a white exclamation mark in the middle.

Click the three vertical dots (kebab) on the righthand side of the subdomain you're setting up. Select DNS Configuration.

Within the DNS Configuration popup, you'll see the subdomains verification status. This is currently Unverified, meaning you need to add the CNAME to your hosting provider (the website that hosts your domain).

Learn more about creating a CNAME record for your domain in your hosting provider here. There are instructions for AWS, GoDaddy, Google, HostGator, BlueHost, Namecheap, Hetzner, Cloudflare, and Shopify.

Note: if you need instructions for a hosting provider that isn't included, Google "how to create a CNAME record in {insert hosting provider name}".

Once you've successfully created the CNAME record and saved it in your hosting provider's site, your Flowcode subdomain should become verified.

It might take a few hours to update within Flowcode, but the subdomain will no longer be in an Action Required state and the DNS Configuration popup should look like the following:

After the subdomains have been verified, you'll then be able to connect them to your Flowcodes and Flowpages. Learn how to do that here.

For more help, please email our support team or reach out to your dedicated Client Success Manager.

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