Introduction
Welcome to the Integration Setup Guide for connecting your Airship account with the Flowcode platform. This guide will walk you through the steps needed to establish a connection between Airship and our platform, allowing you to automatically send contact information and IDs collected from our mobile conversion pages directly to your Airship instance.
Prerequisites
Before you begin the integration process, please ensure you have the following:
An active Airship account with administrative privileges
Your Flowcode login credentials
Step 1: Configure Airship Integration in a Flowcode Workspace
Login to Flowcode:
Login to your Flowcode account and navigate to the Workspace where you need to set up the integration.
Add the Airship integration to the Workspace:
Navigate to Manage > Integrations (bottom left navigation)
Click on the Airship integration tile
Click “Connect App”
Authenticate and Connect to your Airship Account:
Click “Connect” on the right-hand side of the Airship box below “Connect your account”
Log in to your Airship account on the OAuth modal that pops up
Click “Next” at the bottom of the screen in your Flowcode tab
Configure Field Mapping:
Click “Next” at the bottom of the screen
Dropdowns for all fields (standard and custom) on the mobile conversion pages that you created will appear
Adjust mappings for the fields to the desired field in Airship
Select Sync Frequency:
Select an option for the sync frequency (e.g., every 30 minutes)
Click “Save” or “Save & Sync Now”
Step 2: Verify the Integration
Submit a test contact:
Scan the code for one of your mobile conversion pages
Fill out the form experience and submit the information
Sync Integration:
Navigate to Manage > Integrations (bottom left navigation)
Click “Sync Now” on the Airship integration tile
Check Data Flow:
Click on the ellipsis to the right of “Sync Now” and navigate to Sync Logs to monitor sync status and logs
Check in your Airship account to verify that the expected contacts and IDs are appearing after syncing
Frequently Asked Questions (FAQs)
Q1: What is the purpose of the Airship integration?
A1: The Airship integration enables you to automatically send contact information and unique IDs collected through your mobile conversion pages directly to your Airship account. This streamlines the process of audience segmentation and engagement, enhancing the effectiveness of your marketing campaigns.
Q2: What are the prerequisites for integrating Airship with our platform?
A2: You will need an active Airship account and the appropriate permissions to manage integrations. Additionally, you should have a valid account on the Flowcode platform.
Q3: Which Airship plan types are supported by this integration?
A3: Our integration is compatible with all Airship plan types. However, features available for integration may vary based on your specific plan's capabilities, particularly concerning API access and custom events.
Q4: How do I obtain my Airship API credentials?
A4: Airship API credentials can be generated from your Airship dashboard. Navigate to 'Settings' and select 'APIs & Integrations'. From there, create an API token by specifying the necessary permissions to allow data sync.
Q5: Can I customize the data fields that are synced to Airship?
A5: Yes, field mapping is customizable within our integration settings. You can define which data collected through our platform should be sent to Airship, aligning with your marketing and analytics needs.
Troubleshooting Common Issues
Problem 1: Unable to establish a connection between the platform and Airship.
Solution:
Verify that your API token is correct and has not expired.
Check that the necessary permissions are enabled on your Airship API token.
Ensure there are no errors in your API key entry – look out for spaces or typos.
Problem 2: Data is not syncing correctly to Airship.
Solution:
Confirm that the field mappings are correctly configured to match Airship’s data schema.
Check if there are any data validation errors that may prevent syncing, such as missing required fields.
Review network settings to ensure that connectivity to the Airship API is not blocked by firewalls.
Problem 3: Changes in data are not reflected in Airship immediately.
Solution:
Verify that the sync frequency settings match your data update needs. Some integrations may operate on a scheduled sync rather than real-time.
Inspect the integration logs for any errors during data transmission and confirm successful data uploads.
Support
If you encounter any issues or have questions, please contact our support team at [email protected]. We are here to help ensure your integration process is smooth and efficient.
Conclusion
Congratulations on successfully configuring the Airship integration with our platform! You are now ready to streamline the transfer of contact information and IDs directly into your Airship instance, enhancing your data management capabilities.
This guide reflects the specific steps for integrating with Airship instead of Salesforce, ensuring a seamless transition for users familiar with the previous guide.