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How do I update my billing information?
How do I update my billing information?
Alex avatar
Written by Alex
Updated over 2 months ago

For our Pro, Pro Plus, and select Growth accounts, you can update your the card associated with your account directly in your Account Settings

Steps to Update Billing Information:

  1. Log in to Your Account

  2. Go to the Account Settings

    • Once logged in, click on the profile icon in the upper right hand corner of your screen.

    • From the dropdown menu, click on Settings

  3. Navigate to Billing Information

    • Within the "Account Settings" tab, look for a section labeled "Billing" or

    • Click on this option to view or edit your current billing details.

  4. Edit Billing Information

    • You will see your existing Payment Details and can update them by clicking on Edit payment details

  5. Save Your Changes

    • After entering the new information, double-check the details to ensure accuracy.

    • Click the "Save" or "Update" button to save your changes.

Troubleshooting:

  • Invalid Payment Method: If you receive an error message while updating your billing information, double-check that all fields are filled in correctly (e.g., correct card number, expiration date, and billing address).

  • Expired Credit Card: If your credit card has expired, be sure to update both the expiration date and card number, if applicable.

  • Contact Support: If you experience issues saving your changes, contact our support team through the Help Center or email [email protected] for assistance.

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