With White Label Custom Domains can be connected to your brand’s domains and apply them to your Flowcode scan redirects and Flowpage domains.
Previously we only offered co-branded redirect subdomains (e.g. custom.flow2.it) in a self-service manner and did not offer fully white labeled experiences (e.g. scan.custom.com).
This feature also allows you to set up Flowpage URLs with your custom domain (e.g. page.custom.com/me).
What are White Label Custom Domains?
Within the Flowcode ecosystem, there are two primary domain touch points specifically: the Flowcode redirect domain, which consumers see on their native camera app after scanning a code and the Flowpage domain, which consumers see when visiting a brand’s Flowpage. White Label Custom Domains allows both of those domain touch points to use a domain owned by the creator or organization. For example, Pepsi can connect their own domain and set up a Flowcode redirect subdomain such as qr.pepsi.com and a Flowpage redirect subdomain such as page.pepsi.com.
Is there a limit to the number of custom domains that I connect for use with my Flowcodes and Flowpages?
No, as an Enterprise client, you can connect as many domains as you need - there is no limit for Enterprise organizations.
Is there a limit to the number of subdomains that I can set up for use with my Flowcodes and Flowpages?
Yes, for each custom domain that you connect, you will be able to set up a maximum of 1 subdomain for Flowcode redirects and 1 subdomain for Flowpage URLs, respectively. For example, if you connect pepsi.com as a custom domain then you can set up qr.pepsi.com and page.pepsi.com as subdomains. Please note, you can create and unlimited amount of codes and/or pages as you want for a given subdomain.
What is the difference between a custom subdomain and a co-branded subdomain?
A custom subdomain is a subdomain that you set up from a domain you own that you connected, for example, qr.pepsi.com.
A co-branded subdomain is a subdomain that you set up from a Flowcode domain (i.e. flow2.it) like pepsi.flow2.it.
A custom subdomain allows for full branding and white labeling of the consumer experience when scanning a Flowcode or visiting a Flowpage, whereas co-branded subdomains still retain an element of Flowcode branding.
Can anyone within an organization connect a custom domain and set up subdomains?
No, only admins in an organization or admins on a team in an organization can connect a custom domain and set up subdomains.
Within my org, can I share subdomains that I set up from my connected domains?
Yes, you can share subdomains that you set up with your entire organization, specific teams and individuals just like you can do with codes and pages. One difference is that domains are owned by an organization – not an individual – and all admins within an organization equally share ownership of connected domains and the subdomains set up from them.
Can I delete a domain that I’ve connected and set up subdomains from?
Yes, you can delete a domain that you’ve connected. In order to delete a domain, you must first delete any subdomains that you set up from it. After you delete a domain, it will remain visible on the Domains management page along with the deleted subdomains that had been set up from it.
If I delete a subdomain or domain, what happens to the Flowcodes or Flowpages that were associated with it?
When you delete a subdomain, any Flowcodes or Flowpages that were using that subdomain will also be deleted. This is a precautionary measure we take to avoid continued use of codes or pages that do not have a properly configured subdomain set up. If you restore a deleted subdomain, the codes or pages associated with it will also be restored. Since the codes or pages that were deleted were using a domain that is not owned by Flowcode, people who scan one of those deleted Flowcodes or visit one of those deleted Flowpages will not see our standard code deleted messaging and would instead likely see a 404 or whatever experience the domain owned by you is now routing traffic to.
Can I edit a Flowcode I’ve already created to use a new subdomain that I’ve set up as its redirect?
Yes, you can update the redirect subdomain for an existing Flowcode to use a different subdomain, however, if this code has already been downloaded and/or printed, you will need to re-download and/or re-print it. Changing the redirect for a Flowcode causes the encoding of its data pattern to change as well and therefore the code must be re-downloaded and/or re-reprinted when this happens, otherwise those previously downloaded or printed instances of it will continue to go through the old redirect.
Can I edit a Flowpage I’ve already created to use a new subdomain that I’ve set up?
For digital placements: Yes, you can update an existing Flowpage to use a new subdomain you’ve set up, however, if you’ve already shared a link to the Flowpage on social media or somewhere else it can be accessed then you will need to republish the link since the old link will not automatically redirect to the new one.
For print placements: If the link has already been downloaded and/or printed, you will need to re-download and/or re-print it. Changing the redirect for a Flowcode causes the encoding of its data pattern to change as well and therefore the code must be re-downloaded and/or re-reprinted when this happens, otherwise those previously downloaded or printed instances of it will continue to go through the old redirect.
Is there a limit to the number of characters that the subdomains I set up can be?
Yes, there is a limit of 255 characters including https://. In the rare case that your subdomain exceeds this length you can reach out to [email protected] or your Client Success Manager and our team will work with you to help you get set up. For-cobranded subdomains, there is a limit of 7 characters for the subdomain you can create.
For more help, please email our support team or reach out to your dedicated Client Success Manager.