User Permissions | Admins and Editors (anyone who can edit the flow). |
Note: Form emails are off until you add one, and each flow has its own.
Add a destination after the form
The lightning bolt sits on the connecting line that leaves the form. If nothing comes after the form, there's no line and no bolt.
In the Flow Editor, under Pages in the editor toolbar, click Blank page (or any destination). A blue + appears next to the form.
Click the + beside the form. The new page connects after it, and the line between them shows a lightning bolt.
Tip: Use the new page as your thank-you page. Visitors see it after they submit. See Show a thank-you page and send people somewhere after they submit a form.
Send an email to you or your team
Click the lightning bolt on the line between the form and the next page. The Action triggers panel opens.
Click Email notification.
On the new action (named New action), click the pencil to edit it.
In To, enter each address and press Enter, comma, or space. Click the arrow next to To for Cc and Bcc.
Enter a Subject, then write the message.
To include the answers, click {} in the message toolbar and select a field from your form, such as Full name or Email.
Note: Every email comes from [email protected] (sender name Flowcode). You can't change the sender or set a reply-to address, so put the contact's details in the message.
Send a confirmation to the person who submitted
Your form needs an email field.
In Action triggers on the same line, click Add action and add a second Email notification.
In To, click {} and select the Email field under your form's name ("The submitted value of the "Email" field").
Each person then gets the email at the address they entered.
Publish and test
Click Publish.
Changes don't reach the live flow until you click Publish.
Every submission is saved, whether or not the email arrives. To see them, open the flow and go to Form results, a tab that appears after the first submission. See Form results - See and export your form results, RSVPs, and sign-ups.
A filled-in bolt means the line has an action that's turned on.
Troubleshooting
"Nobody gets an email when the form is submitted."
Check that the bolt after the form has an Email notification and that its toggle is turned on. Then click Publish: changes don't reach the live flow until you do. If you edited a copy of the flow, the original still has its old settings.
"Our notification emails go to junk or never show up."
Check spam and quarantine for mail from [email protected]. Ask your IT team to allow mail from the flowcode.com domain, including [email protected]. Also check for a typo in To. If you once unsubscribed from Flowcode emails, contact Flowcode Support at [email protected] to turn them back on.
"I don't see a lightning bolt after my form."
Nothing follows the form yet. Add a page after it, then click the bolt on the new line.
"We get blank emails, or an email every time someone scans."
The email is on the wrong line. A bolt on the line from Entry to your first page runs on every scan, before anyone fills in the form. Turn that action off and add it after the form instead.
"We get two or three emails per submission."
Several email actions are turned on. Open each bolt after the form and turn off the extras, or delete them from the action's three-dot menu.
FAQs
Can I send the email to more than one person?
Yes. Add several addresses in To, or use Cc and Bcc.
Can I check the email before going live?
Yes. Click Send test email. It goes to your own sign-in email, with sample answers.
Does copying a flow keep its emails?
Yes. Make a copy keeps the email actions but not the QR codes or short URLs (unless you select Include entry points). Check the recipients in the copy before you publish it.
Can I add line breaks or formatting?
Yes. Press Enter for a new line, and use the toolbar for bold, italic, underline, images, and links.
Do multi-select answers show in the email?
Yes. Add the multi-select field with the Data Properties icon {}, and the answers the person chose appear in the email.