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Video - Embed a video into your hub (Legacy)

Embed or link a YouTube, Vimeo, Kaltura, Synthesia, or Wistia video on a Custom Flow Hub with the legacy Video module.

Add a YouTube, Vimeo, Kaltura, Synthesia, or Wistia video to a Custom Flow Hub, so people can watch it without leaving your flow.

User Permissions

Admins and Editors in the workspace.

Note: This article covers a legacy module, found under Legacy in the editor toolbar. Existing flows that use it keep working. For new flows, see Build a hub for an event or campaign.

Add the Video module to a hub

  1. In the Flow Editor, under Legacy in the editor toolbar, click Custom Flow Hub. If your flow already has a Custom Flow Hub, skip to step 3.

  2. Click the + where the hub should go, for example on the entrypoints box.

  3. Under Legacy, click Video.

  4. Click the + beside Add module on the hub. The module connects to the hub.

  5. Click the hub. Under Modules, choose how the video shows on the hub:

    • Icon, Card, or Image: a link that opens the video.

    • Embedded: the video plays right on the hub.

Custom Flow Hub and Video under Legacy in the editor toolbar, numbered 1 and 3

A Custom Flow Hub with an embedded video, Add module, and the Embedded option in the Modules list, numbered 4 and 5

Choose the video

  1. Click the Video module, then click the video on its page.

  2. Under Source, paste the link to your video.

  3. (Optional) Turn on Autoplay to start the video as soon as the page opens.

  4. Click the pencil icon next to the module's name to rename it. Replace the default name with a descriptive one for clearer reporting later.

Edit video with the Source link and the Autoplay toggle, numbered 2 and 3

Note: YouTube, Vimeo, Kaltura, Synthesia, and Wistia videos are supported. Links from other sites don't play.

Publish and test

  1. Click Preview and play the video.

  2. Click Publish.

After you click Publish, scan the code with your phone and check the video plays on the hub, or opens from its link.

Best practices

  • Keep videos short. Under 90 seconds works best on a phone.

  • Turn on captions or subtitles in your video host, since many people watch with the sound off.

  • Use Embedded for your main video, so people don't have to tap to find it.

Troubleshooting

"The video shows a grey box or 'Video unavailable'."
Check the link under Source. It must be a public video from a supported site. Copy the link again from the video's page.

"The video doesn't start by itself."
Turn on Autoplay. Some phones still wait for a tap, especially when the sound is on.

FAQs

Can I upload a video file?
No. The module plays videos hosted on YouTube, Vimeo, Kaltura, Synthesia, or Wistia. Upload your video there first.

Can I add more than one video?
Yes. Add one Video module for each video.

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